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CRM Technical
| Application Components | |
| Workflows | 200 |
| Custom Entities | 300 |
| Storage | 5 GB |
| User Access | Online & Offline |
| Mobility Support | Included |
| Application Administration | |
| Unlimited Application Troubleshooting | Included |
| Patch Installation | Included |
| Version Upgrades | Included |
| Data Migration Tools | Included |
| Monitoring | |
| Proactive Response to Alerts | Included |
| Port and Network Device Monitoring | Included |
| Proactive Hardware Failure Monitoring | Included |
| System Software Monitoring | Included |
| Application Server Monitoring | Included |
| Database Monitoring | Included |
| Backup and Recovery | Included |
| Security | Included |
| Service Level Agreement | Included 99.9% financially backed |
| Professional Support Plan | Included |
Multi-layer security
Safeguards are applied on multiple fronts, including:
- Securing the web application with SSL
- Custom-defined security roles governing user access and the actions they can perform
- Field-level security
- Full business data auditing
- Stringent physical security of Microsoft datacenters, including building and system/database access
BACKUP AND RECOVERY
Many aspects of the Microsoft Dynamics CRM Online system are configured in an N+1 redundant configuration, to eliminate single points of failure. As a precaution against catastrophic failure of multiple systems, full data backup to tape is done on a daily basis. Microsoft Data Protection Services (DPS) encrypts all data prior to it being written to tape.
Management simplicity
New versions or updates to the software are easily distributed to users SKEDA consults jointly up with one of the best Microsoft CRM Specialists in Australia, providing you with solution that is perfect for YOU!